It is super important for all our customers to be happy with their orders. However, if you are unhappy with your order, received a faulty/wrong item or changed your mind you have 14 days from the date of delivery to request a return.

Your items (with the exception of rings) must be unworn, unopened, with the security seal intact and un-tampered with.

Rings MUST have the size tag attached (and not be tampered with) or your items will be refused and returned back to you.

Items exempt from returns:
Please note, earrings can not be returned to us due to hygiene reasons

Please follow the steps below to request a return:

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STEP 1:

Have an AURALDN account?:

• If you have an account with us, you can simply request a return by logging into your account here.
• Click on the order that contains the item/s that you wish to return and then click 'Request return'.
• Select the item/s that you wish to return, provide a reason why and then click 'Request return'.
• We will then review your return request.
• Please remember that all return requests must be made within 14 days of receiving your order.

Don't have an AURALDN account?:

If you do not have an account with us, please contact us via email at orders@auraldn.com within 14 days from the date of delivery, in order to request a return.

Please include the following information within your email:

• Your Order Number (located in your order confirmation email)
• Reason for returning the item
• We will then review the information you have provided and contact you within 2 working days.

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STEP 2:

Returns Request Accepted:

• Once your return has been accepted, you will then be prompted to return the item to us, in it's original packaging and with the order slip inside.
• A returns address will be provided to you.
• Please note, all items, excluding rings, must be unopened, with the security seal intact and un-tampered with.

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STEP 3:

Refund Timeframes:
All refunds are processed within 14 days of us receiving your items.

Please note, we can only refund your money back to you via the same payment option you used to pay for your order to prevent fraud and keep you safe.

Unfortunately, we do not offer exchanges on items.

In the rare case that you have received a faulty item, a wrong item, or you have simply changed your mind on an order, you will have to request a return within 14 days from the date of delivery.

Your items (with the exception of rings) must be unworn, unopened, with the security seal intact and un-tampered with.

Rings MUST have the size tag attached (and not be tampered with) or your items will be refused and returned back to you.

Items exempt from returns:
Please note, earrings can not be returned to us due to hygiene reasons.

We sincerely apologise that you have received a faulty or wrong item in your order.

On the rare occasion that this happens, please contact us as soon as possible or within 14 days from the date of delivery and we will process a return for you.

If you have an AURALDN account:

• Simply log in to your account by clicking here.
• Click on the order that contains the faulty/wrong item/s and then click 'Request return'.
• Select the item/s that are faulty/wrong, select the appropriate reason and then click 'Request return'.
• We will then review your return request within 2 working days.
• Please remember that all requests on faulty/wrong items must be made within 14 days of receiving your order.

Don't have an AURALDN account?:

Please email us within 14 days of receiving your order at order@auraldn.com with the following information:

• Your Order Number (located in your order confirmation email)
• A photograph of the item you received (as an attachment)
• Description of the issue with the item

We will then review the information you have provided and offer a solution within 2 working days.